1. Overview

At Star International Furnitures (“we”, “us”, or “our”), we are committed to delivering your furniture safely and efficiently to your doorstep—whether locally or internationally. This Shipping & Delivery Policy explains how we ship, how long delivery may take, what you’re responsible for, and what we handle on our end.

By placing an order with us, you accept the terms and conditions stated herein.

2. Order Processing Time

• Order confirmation
  After you place an order, you will receive an order confirmation email. Please check that all details (shipping address, product specifications, contact number) are correct.

• Processing time
  We typically process and prepare orders within 2 to 5 business days, unless otherwise specified on the product page (such as custom or made-to-order items).

• Delays
  Occasionally, due to high volume, stock issues, holidays, or unforeseen circumstances (e.g. weather, customs inspections), processing may take longer. In such cases, we will inform you as soon as possible.

3. Shipping Methods & Carriers

We partner with trusted shipping carriers, freight forwarders, and couriers to serve both domestic and international customers. The choice of carrier depends on your location, the size/weight of your furniture, and shipping cost-efficiency.

3.1 Domestic (within your country)

• Local courier services or common carriers

• Freight delivery (for large, bulky, or heavy items)

3.2 International / Cross-border

• International freight forwarding (sea, land, or air)

• Air freight for smaller or urgent shipments

• Door-to-door or port-to-door / port-to-port options (depending on destination)

We reserve the right to choose which carrier or shipping route is most suitable for your order.

4. Shipping Costs & Estimation

• Free or flat-rate shipping
  Some products or promotions may qualify for free or flat-rate shipping within certain regions. These offers will be clearly displayed.

• Calculated shipping
  For most orders, shipping costs are calculated at checkout based on your address, the dimensions/weight of the furniture, and the shipping method chosen.

• Additional fees
  For certain addresses (remote areas, islands, etc.), there may be surcharges. We may contact you to confirm or adjust the cost before shipping.

Important: For international orders, shipping cost does not include import duties, taxes, customs clearance fees, or port handling charges. These are the responsibility of the recipient unless otherwise agreed.

5. Delivery Time Estimates

Delivery times vary depending on your location, the shipping method, and customs processing (for international shipments):

* These are approximate timeframes and do not include processing or customs delays.

6. Customs, Duties & Import Taxes

For international shipments:

• Import duties & taxes: Your country may levy import taxes, value-added tax (VAT), or customs duties on incoming furniture. These are not included in your order cost or shipping fee.

• Customs clearance: You (the recipient) are responsible for customs clearance and any associated charges.

• Delays: Hold-ups in customs or inspections are beyond our control; we are not liable for delays caused by customs procedures.

7. Delivery & Receiving

• Contact before delivery: Our carrier or freight partner will attempt to contact you prior to delivery to schedule a date/time or arrange access.

• Installation & positioning (optional): If you require assistance placing heavy items (e.g. placing a sofa in a room), this can be arranged for an extra fee—please request this in advance.

• Inspecting on arrival: You (or your authorized agent) should inspect the furniture immediately upon delivery, before signing the delivery receipt. Check for external damage (dents, breaks, missing parts).

• Signing & acceptance: Signing the delivery note typically indicates that you accept the delivery in good condition (except for hidden defects).

• Damaged or missing items: If damage or missing parts are found, refuse delivery (if possible), or note the damage/missing parts on the delivery manifest and immediately contact our customer service with photos and details (within 48 hours).

• Storage: If delivery is delayed (e.g. you are unavailable), the carrier may hold the shipment at a local depot. Extended storage may incur additional charges, which will be passed to you.

8. Returns, Replacements & Refunds

(You may already have a returns policy. If not, you can integrate or cross-reference here.)

• In case of damage or missing parts on delivery, we will arrange for repair, replacement, or refund (at our discretion), once we validate the claim.

• For change-of-mind returns (if permitted), the customer may be responsible for return shipping and handling costs.

• Returned items must be in original packaging, unused, and in saleable condition.

• Processing refunds may take up to 7–14 business days after receipt and inspection of returned goods.

9. Liability & Insurance

• We insure all shipments against loss or damage up to a standard value (or declared value, if requested).

• In the event of loss or damage during transit, we will coordinate with the carrier/insurer to resolve and compensate you (repair, replace, or refund) once the claim is approved.

• We are not liable for delays or damages resulting from acts of nature (storms, floods), wars, strikes, customs inspections, or other force majeure events.

10. Address Changes, Cancellations & Order Modifications

• Address changes: If you need to change your delivery address after placing the order, please contact us immediately. If the order has already shipped, additional costs for rerouting or reshipment may apply.

• Order cancellation: Before shipment, you may cancel your order (subject to our cancellation policy). Once shipped, cancellation is not guaranteed—return procedures may apply.

• Modifications: Changes to product options (color, upholstery, size) must be made before production begins. Once manufacturing is underway, changes may not be possible.

11. Tracking & Updates

• Once your order has shipped, we will provide you with a tracking number or shipment reference.

• You can monitor the status of your shipment through the carrier’s tracking system, or via your account dashboard on our website.

• We may also send email or SMS updates for major milestones (picked up, in transit, customs clearance, out for delivery, delivered).

12. Contact & Support

If you have any questions or concerns about your delivery, shipping costs, customs, or the status of your order, please reach out to us:

• Customer Service Email: [insert email address]

• Phone / WhatsApp: [insert phone contact]

• Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (local time)

• Support Desk / Chat: Available via the website

13. Important Notes & Disclaimers

• This Shipping & Delivery Policy is subject to change. The version posted on our website at the time of your order will apply.

• We will make reasonable efforts to notify you of changes that materially impact existing orders.

• In case of conflict between this policy and any regional/local consumer protection legislation, the latter shall prevail where legally required.